Frequently Asked Questions
Everything you need to know about shopping at Caeloria
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
Caeloria accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes depending on your location.
How can I track my package?
Once your order is shipped, you will receive an automated email containing your tracking link. You can also track your order through the 'Order Status' page on our website.
How can I contact customer support?
Our dedicated support team is available 24/7 via email at [email protected] or through the live chat feature on our homepage.